Patient empathy

The human factor should be central

Home / About / Patient empathy

Yet can we really accompany a sick person only with technology?

Our answer is no, technology is essential to our strategy but the human factor should remain central. A large percentage of patients do not fully adhere to their treatment, automated alerts and reminders are not enough and can be demotivating. P2link solution is to implement it with a strong follow-up, as a complement to the medical team support system. This is where our care managers and caregivers come into the loop. P2link made the choice to accompany patients by keeping the human being at the core of the system.

Each Digital Health Center assigns a care manager to a fixed cohort of patients. The Digital Health Center has a detailed knowledge of patients’ habits, living environments, loved ones. The team can decrypt many other psychological and social changes– called weak signals –upstream. The regular contact between patients and caregivers serve this purpose. P2link care managers undergo a dedicated training program, and are specialized in care analysis.

By applying a protocol adapted to each patient, alerts may be triggered in a timely manner to the medical team as soon as signals that no longer meet the required criteria appear. In the field, P2link care managers are assisted by a network of volunteers surrounding the patient; a team of caregivers. These persons are instrumental to the P2link system, with different profiles and backgrounds such as relatives, neighbors, and friends actively assisting the patient to fulfill daily tasks. Caregivers’ visions, feelings, actions and reports are critical to adjust secondary prevention actions and to launch alerts.

To stimulate this collaborative environment, P2link will conduct incentive programs for both patients and caregivers. Thanks to motivation and animation techniques deployed around these social circles that constitute the immediate environment of the patient, this policy will motivate patients to achieve the objectives set by the medical team.

“Since the very beginning, P2link momentum has always been based on empowering the patient, combining the idea of Patient Power with the idea of the link (P2+link) .”

Patient compliance

Health and therapeutic education programs are only efficient when accompanied by proper customization, interaction and follow-up tools, and by observation of behavioral changes.

With unique profiling tools, based on odds ratio formulae derived from epidemiological studies, P2link improves the personalization of the contents provided to each patient, helping patients change their behavior following the Prochaska and DiClemente’s transtheoretical model of change behavior.

Patient empathy

About our vision for innovative and effective telemedicine


In the third millennium, societies are facing unprecedented rates of population growth…


Everyone is affected by chronic diseases, P2link’s founding premise is to increase…


P2link focuses on chronic diseases rather than acute illnesses. Chronic diseases impact the patient…


P2link patients must respond to a specific profile, suffering from one or more chronic…


The P2link experienced and renowned team has already started developing tools focusing on secondary…


P2link offers an e-Health disruption with its innovative and efficient telemedicine solutions, end-to-end…

To know more about our vision to decrease chronic disease costs by anticipating and reducing patient re-hospitalization…